Welcome to our website. These terms and conditions set out the basis upon which you can visit our website and regulate how you can order and buy goods from our company online.


By using our website, and when you purchase a product from us, you accept that you have read and understood and agree to comply with these terms and conditions, which include our privacy notice.


If you disagree with any part of these terms and conditions, please do not use our website or make any order from us.


Please note that our website is intended only for consumers. If you wish to purchase any of our products as a trade customer, please contact us before you order.


This website is owned and operated by Catsy Candles whose registered address is The Legacy Centre, 85 Great Titchfield Street, London, W1W 6RJ


Our contact details are as follows:

               By post:               The Legacy Centre, 85 Great Titchfield Street, London, W1W 6RJ

               By email:              contact@catsycandles.co.uk

               By telephone:     07710483666


The right to return any of our products and the right to cancel orders applies only to consumers and not to trade customers.



AGREEMENT – when you visit the Site or when you order from us, these Terms apply.


    They have 4 parts:

  • Definitions

  • General Terms

  • Buying Terms

  • Privacy Notice




The following words have the following meanings:


We, Us, Our means Catsy Candles whose registered address is The Legacy Centre, 85 Great Titchfield Street, London, W1W 6RJ.

Site, Website means www.catsycandles.co.uk

You, Your means a visitor to the Site.

Account means the account you create with us when you register with the Site.

Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.

IP means Intellectual Property and all rights associated with the use of that Intellectual Property.

Product means any product/s you order from us.

Terms means the terms and conditions contained herein.

User means any person, firm or company using the Site for any purpose.



These Terms apply to anyone visiting the Site, whether you order from us or not.



You agree that:


                             You are over the age of 18 years.

                             You will have only one Account with us.

                             You will not pretend to be someone else when you use the Site.

                             If you link to another site through us, you will read their terms and conditions.

                             You will not use robots, spiders, scrapers or similar things on the Site.

                            You will not try to get around any things we put on the site to stop or limit access to parts                              of it.

                             You will not do anything that might cause our systems to crash.

                             You will not steal the site or any part of it for use in any other site or application.

                            You will not try to modify, translate, adapt, edit, decompile, disassemble or reverse                                        engineer any of the systems we use.

                             You will not use our trademarks and/or designs and/or layout before asking us.




2.1          We and our business partners own all of the IP on the Site. Neither the Site nor the Content may be copied, duplicated, reproduced, modified, sold, or used, in any way, for any purpose without our written consent.


2.2          All trademarks and logos on the Site are our property (or those of our affiliates) and are protected, where we feel it necessary, by trademark, copyright, and such other protection that we feel appropriate.


3.            DISCLAIMERS              


3.1         We are not able to promise that the Site will work how you expect it to work. We have tried to make it function in a manner which we think will match your expectation, but we are unable to guarantee that it will.


3.2         We are not able to guarantee that the Site will work with your device or will be secure.


3.3         Whilst we take reasonable precautions to ensure the accuracy of information we publish on the Site, we cannot guarantee its accuracy and suggest that, if any information is important to you, you verify it independently.


3.4         Any advice we offer on the Site is only general in nature and may not apply to you. You must not rely on that advice when you make any decisions. 


3.5         If using the Site causes your device issues, unless we have caused them deliberately or recklessly, we have no responsibility to put them right.


3.6         If you link to another site through the Site, you undertake to make sure that the other site is safe to do so. We have no control over the sites we link to.


4.          FORUMS


4.1         When using any forums, we may put up on the Site you agree to abide by the following rules:

  You must not use obscene or vulgar language.

  Nothing you submit can be unlawful or otherwise objectionable.

  You must not publish material which may be abusive, threatening, harassing, defamatory,               racist, ageist or sexist.

  Nothing you submit may be designed to promote violence.

  All of your posts must be in English.

  You must not post links to other sites which may break these rules.

  You cannot use any forum to advertise.

  You must not impersonate anyone else.

  You may not post anything which contains any viruses, trojans, crawlers or anything els which might damage, interrogate or otherwise access our software, hardware or communications networks.


4.2         We have the absolute right to moderate all posts on the Site and to remove any post which we do not want.


4.3         When you submit a post you are warranting that you are the author of that post and that you own all rights associated with it and that we can repost it  without paying or getting permission from anyone.


4.4         When viewing posts, you accept that we are not the author and that any views expressed may not be our views.


4.5         If you see a post which you find objectionable, tell us as soon as you can, and we will consider whether or not it should be removed.


4.6         We do not keep any passwords and it is your responsibility to keep your password secure and to remember it.




5.1         We never guarantee that the Site will be available all the time and if it is not available for any reason you cannot hold us responsiblefor anything you lose as a result.


5.2         We have the right to change the Site and the services it offers, suspend it or stop it at any time, without compensating you.




6.1         As far as we are allowed by law, we deny liability for any losses of all kinds which you incur from visiting the Site. You use the Site at your own risk.


6.2         Nothing in these Terms excludes or restricts our liability for death or personal injury resulting from any negligence, or fraud, on our part.




7.1          We do not control any of the websites we link to and are not responsible for their content. We have no liability if you lose anything when using such a site.


7.2          We are not responsible for evaluating other sites with which we may link from the Site. We have no responsibility or liability for the actions, contents, products or services of other sites. You agree to read and review the terms and conditions and privacy policies of all sites we link to.


7.3          A link to another site does not mean that we endorse or recommend that site.


7.4          We can never guarantee that a link that we offer will work.




8.1          These Terms will change from time to time and we do not have the resources to let all our visitors know about the changes.


8.2          Each time you visit the Site, you agree to look at this page to see if we have changed any Terms.


8.3          We may change the Site as often as we choose, and these Terms will still apply to any changes we make.


9.            ADDITIONAL TERMS


9.1          Operative Law – This agreement under which these Terms operate is made under the laws of England and Wales and that is the only jurisdiction which can govern it.

9.2          Partnership/Joint Ventures – We are not entering into a partnership or co-venture with you.


9.3          Effect of Agreement – These Terms supersede all previous terms and represent the entire understanding between you and us.


9.4          Time of the Essence – Time will not be of the essence in any part of these Terms.


9.5          Unenforceability – If a Court or other body says that any part of these Terms is unenforceable, the rest of them will stand.


9.6          Notices – If either you or we need to give formal notice to the other it must be done by email to the address each of us gives to the other from time to time.

9.7          Entire Agreement – These Terms contain the entire understanding between us.


               These Terms apply if you want to buy anything using the Site.

1.            ACCOUNTS


1.1         If you want to order anything from us, you must either create an Account or check out as a guest.


1.2         When you create an Account you promise that:

                                     All information you give us is accurate and truthful.

                                     You will keep this information accurate and up to date.

                                     You will not share your Account with anyone else.

                                     You will keep your Account details confidential.

                                     You will not give your username or password to anyone else.

                                     You must log off when you exit the Account.


1.3         We may close your Account if you break these Terms or if there has been no activity on the Account for 12 months and you do not reactivate the Account after we have requested that you do so.

1.4         If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies in that account, to offset the expenses we have incurred, and you will be entitled to nothing.


1.5         If you do anything which we think might be fraud, we have the right to report those actions to the Police and the money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.


1.6         You may only have one Account with us.


1.7         To receive cashbacks and other money back offers and to be part of our referral programme you must be a UK resident with a UK bank account.


1.8         If you change your address at any other time you must tell us.


1.9         If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we  may keep that commission and/or interest.


1.10       You can cancel your Account with us at any time; all you need to do is to email us at contact@catsycandles.co.uk


2.            PRODUCTS

2.1         Because each screen shows colour slightly differently, we cannot guarantee that the colours of our Products will be identical to those you have viewed.


2.2         Many of our Products are handmade and so there will always be slight differences between each Product – this includes any measurements.


2.3         We cannot guarantee that the packaging you see on our site will be that which is delivered to you.


2.4         Candles are dangerous, and we expect you to use them in a manner which is safe and does not cause harm to others.


2.5         Before using candles, please read the candle care and safety instructions on the Site.


3.            PAYMENT


3.1         Payment for any Product must be made through the Site, using the methods we provide.


3.2         We will not retain any information relating to your bank or credit cards except the information that you give to us so that we can credit your bank account.


3.3         Our payment gateways may retain information relating to your bank and credit cards, so that they can provide the payment service we and you benefit.


We may offer voucher, discount, and coupon codes from time to time; they will be effective only on the terms on which they are offered.



5.1         A binding contract, on these Terms, will come into existence when we accept an order from you.

5.2         You will have the opportunity to review and amend that order before you finally confirm it.

5.3         When you make an order with us, we will send you an email acknowledging that order and its value. The acknowledgement is not an acceptance of your order and we have the right to decline any order for any reason before we accept it.


5.4         We will tell you, by email, when we have accepted your order (or any part of it), and that email will count as our acceptance of that order.


5.5         If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.


5.6         You warrant that you are buying the Product for your personal use and not as part of a business.


5.7         You will own the Product as soon as we have received payment for it in full and we have dispatched it to you.


6.            DELIVERY


6.1         Delivery will only be made when we have received payment in full from you and accepted your order.


6.2         We can deliver only to the address, and in the manner, you have specified when ordering.


6.3         If we offer free delivery on any Product, delivery will be by the method we choose.


6.4         We cannot guarantee that we will meet any delivery date you require and events beyond our control (such as pandemics, strikes, supplier and other issues) may cause delays which we cannot control.

6.5         We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order.

6.6         Please ensure you provide us with the correct delivery address as any mistakes cannot be rectified and/or compensated for once we have shipped your order.

6.7         You must ensure that we can make the delivery; we have the right to charge additional delivery charges if a delivery is refused.

6.8         If delivery of your order is not possible for any reason, which may include (but not by way of limitation) an incorrect address, or no one being available to sign for or collect the order, an additional charge will be made to cover the additional delivery and administration costs.


7.1          If you are buying any Product from us as a consumer then the following provisions apply. They do not apply if you are not a consumer.


7.2          We cannot offer Cancellation or Returns on Products which we have custom made for you unless those Products are defective.


7.3         If you do not want the Product, our Cancellation and Returns Policy will apply and you must tell us within 28 days of receiving it and cancel this contract by emailing us at contact@catsycandles.co.uk or writing to us within the 28-day period at this address: The                           Legacy Centre, 85 Great Titchfield Street, London,  W1W 6RJ. If you are writing to us, we suggest that you obtain proof of postage. After that period has expired, you have no right to cancel.


7.4         You may cancel your order before we dispatch it and, in that event, we will refund you the amount you have paid us through the payment method you used when buying the Product.


7.5         Refunds or replacements will be issued only upon our receipt of the returned Product in unused, original, condition, in the original packaging and with all original labels and original tags attached and any seals present, unbroken and intact.


7.6         You will need to ensure that the return is suitably packed to avoid damage and we recommend that you ensure the Product to its full value whilst it is in transit to us. We suggest that you obtain proof that you have sent the Product to us, as you may need this to claim on any insurance policy you take up.


7.7         If you have used or damaged the Product, you may be entitled to no refund.

7.8          If you receive a Product which:

  • is of unsatisfactory quality; or

  • is not fit for its purpose; or

  • does not match the description of the Product that you ordered from us; or

  • has faults when it is delivered to you; or

  • has been damaged in transit,


you must tell us, by emailing us at: contact@catsycandles.co.uk, as soon as possible and within 15 days of delivery to arrange for its return. We may ask for photographic evidence of any issue, and the Product must not be returned until you have heard from us. We will pay the reasonable return shipment costs.

7.9         You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we  may confirm the terms of the agreement between you and us and the Product we are selling by email.


7.10       Any failure to comply with these provisions may mean that your right to a refund is lost.


7.11       If you are not buying as a consumer, we will not accept returns.



7.12       All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).


7.13       You must include the date of your order; the order number; your name and address and tell us what Product you are returning by emailing us at contact@catsycandles.co.uk


8.            COMPLAINTS 


In the unlikely event that you wish to make a complaint about any product or service we offer, please contact us at: contact@catsycandles.co.uk



9.            EVENTS OUTSIDE OF OUR CONTROL (Force Majeure)


9.1         We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control. 


9.2         Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other                event that is beyond our reasonable control.


9.3          If this happens:

                              We will tell you as soon as we reasonably can;

                              We will do all that we, reasonably, can to minimise the delay;

                             If we cannot minimise the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.




10.1       We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.


10.2       You may not transfer (assign) your rights and obligations under these Terms.